Senior Automation Analyst - AI/ML, Chatbot Platforms
Bangalore - RGA Tech Park, India
INR 2229K-3000K (estimate) Senior-level Full Time
Tasks
- Analyze onboarding performance and usage metrics
- Create system diagrams
- Create user stories
- Define onboarding workflows
- Develop process flows
- Gather onboarding requirements
- Handle onboarding incidents requests and changes
- Identify automation opportunities
- Maintain onboarding documentation
- Participate in agile ceremonies
- Set acceptance criteria
- Support customer onboarding to platform solutions
- Support platform configuration and integration
- Translate business needs into technical requirements
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Agile | BMC Helix | CI/CD | Diagramming | Freshworks | IT Service Management | IT service | Process Mapping | Product Design | Scrum | Service Management | ServiceNow | System Architecture | System Integrations | User stories
Education
N/A
Roles
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