Senior Cloud Support Engineer - AI/ML & Databases
Tasks
- Act as technical advisor to strategic customers
- Advocate for product improvements
- Conduct enterprise architecture reviews
- Create technical documentation and runbooks
- Design cloud solutions for AI ML workloads
- Design scalable, fault-tolerant cloud architectures
- Lead incident response and resolution
- Lead technical discovery and optimization
- Manage complex technical projects
- Mentor junior engineers
- Partner with product and engineering teams
- Research emerging cloud and AI technologies
- Serve as escalation point for customer issues
- Support operational workflows and automation
- Troubleshoot Kubernetes and GPU infrastructure
Perks/Benefits
- Employee assistance program
- Equity compensation
- Flexible hours
- Health benefits
- Learning resources
- Meetups
- Remote work options
Skills/Tech-stack
AI | CI/CD | CUDA | Cloud Architecture | Customer communication | Distributed Training | GPU | Kubernetes | Linux | ML Infrastructure | Model Optimization | Monitoring | Networking | PyTorch | Python | Solution design | TensorFlow | Terraform | Troubleshooting
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Cloud Support Engineer | Cloud) | Engineer | Support Engineer
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