Senior Contact Center Data Engineer
TX Dallas Greenville Office, United States
USD 104K-172K Senior-level Full Time
Tasks
- Analyze contact center and operational data
- Build enhance troubleshoot reporting and monitoring solutions
- Communicate insights to technical and non-technical stakeholders
- Design develop test deploy maintain data structures
- Identify root causes and quantify business impact
- Improve development practices reporting standards metric definitions documentation
- Mentor junior engineers and reinforce best practices
- Proactively monitor data patterns anomalies and service indicators
- Protect sensitive data implement data access controls
- Research and query structured and unstructured data sources
- Translate business problems into scalable technical solutions
Perks/Benefits
Skills/Tech-stack
.NET | AWS | Agile | Amazon CloudWatch | Amazon QuickSight | Apache Hive | Apache Spark | Azure | DAX | Data Governance | Data Stewardship | Entity Relationship Diagrams | Entity relationship | Hadoop | Modeling language | Power BI | Python | R | Relationship Diagrams | SAS | SQL | Snowflake | Source Control | Unified Modeling Language
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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