Senior Customer Contact Optimization Analyst
Hyderabad, Telangana, India
INR 2040K-2647K (estimate) Senior-level Full Time
Tasks
- Analyze customer interaction data
- Assess customer support workflows
- Collaborate on customer journey analysis
- Conduct quality audits
- Create reports
- Evaluate service quality metrics
- Gather, document, validate business requirements
- Identify patterns and improvement opportunities
- Maintain performance dashboards
- Present insights to leadership
- Provide training coaching and peer support
- Recommend customer support process improvements
- Standardize customer contact optimization best practices
Perks/Benefits
- N/A
Skills/Tech-stack
AI tools | CRM | Cause analysis | Customer Experience | Data Modeling | Data Visualization | Data reporting | Excel Macros | MS Excel | NICE | Nexidia | PeopleSoft | Pivot Tables | Power BI | Power Query | Qlik | Root Cause Analysis | Root cause | Salesforce | Tableau | Trend analysis | Variance analysis | Workflow Optimization
Related jobs
-
Senior Customer Contact Optimization Analyst INR 1500K-1900KArtificial Intelligence | Automation | CRM | Cause analysis | Customer JourneySenior-level Full TimeHyderabad, Telangana, India8h ago
-
Data/BI Analytics INR 1685K-3000KSQL | TableauContinuous learning and development | Flexible work life policies | Medical benefitsMid-level Full TimeIndia8h ago
-
Senior Analyst - CRM Data Analyst INR 3000K-4000KAPIs | CRM | Cause analysis | Data Governance | Data LakesFlexible stakeholder support | Hybrid work scheduleSenior-level Full TimeIN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala …14h ago
-
Data Quality & Data Governance Analyst INR 1431K-2040KAPI Integration | Agile | Business Intelligence | Cause analysis | CollibraMid-level Full TimeHyderabad, India22h ago
-
CI/CD | DBT | Data Analysis | Data Modeling | Data NormalizationCharity contribution match | Corporate Volunteering Hours | Dental insurance | Employee discounts | Medical insuranceMid-level Full TimeBengaluru, KA, IN23h ago
-
CTR - SAP DA Senior INR 1500K-3000KAlteryx | Cause analysis | Celonis | Conformance checking | Data ModelingSenior-level Full TimeBangalore, Karnataka, India1d ago
-
Senior-level Full TimeIndia - Bengaluru; India - Gurugram1d ago
-
Analyst INR 2000K-2800KApache Spark | Data Analysis | Data Visualization | Data cleaning | DatabricksSenior-level Full TimePune, Maharashtra, India1d ago
-
Senior BI Analyst (Tableau and Snowflake) INR 2400K-4000KAzure SQL | Dashboard migration | Data Modeling | Data Visualization | DatabricksSenior-level Full TimeHyderabad, TS, India1d ago
-
Tableau BI Sr Analyst INR 2500K-4000KAzure SQL | BI Architecture | Dashboard extensions | Data Visualization | DatabricksSenior-level Full TimeHyderabad, TS, India1d ago
-
Data Analyst – Data Modelling & Power BI INR 2000K-2500KAlteryx | Azure | BI Gateway | Bitbucket | DAXSenior-level Full Timebangalore, India1d ago
-
Data Governance _ DQ INR 625K-1000KCompliance | Data Architecture | Data Governance | Data Modeling | Data PrivacyFamily-friendly benefits | Inclusive meritocratic culture | Ongoing learning opportunities | Paid Leave for Menopause | Paid leave for bereavementMid-level Full TimeIndia - Bengaluru1d ago
-
Process Manager INR 850K-1500KAdvanced Excel | Budgeting | Data Governance | Data Modeling | Data ValidationMid-level Full TimeMumbai, Maharashtra, India1d ago
-
Senior Analyst - Data & Analytics INR 2100K-2600KAI literacy | Analytics Dashboards | Artificial Intelligence | Attrition Prediction | Business IntelligenceCompany-sponsored team events | Flexible time off | Wellness resourcesSenior-level Full TimeBangalore, India1d ago
-
Senior Associate - AML Governance and Analytics INR 618K-1100KAML Compliance | AML investigations | Alteryx | Audit Readiness | Data AnalysisMid-level Full TimeHyderabad, Telangana, India1d ago
-
Associate -APAC AML Governance and Analytics INR 618K-1100KAI tools | AML investigations | Alteryx | Audit Readiness | Controls FrameworkMid-level Full TimeHyderabad, Telangana, India1d ago
-
Business Data Analyst INR 1019K-1593KAPIs | Data Modeling | Data Reconciliation | Data Transformation | Data VisualizationCareer Development Programs | Flexible work arrangements | Health and wellbeing benefitsMid-level Full TimeBengaluru, Karnātaka, India1d ago
-
Senior Analyst, Data Analytics INR 2400K-3500KDAX | Data Management | Data Modeling | Database Administration | ETLHybrid workSenior-level Full TimeHaryana, Gurugram International Techpark, Block I …1d ago
-
Data Analyst INR 1500K-2000KAutomation | Capacity Planning | DAX | Data Governance | Data ModelingCollaborative team | Flexible work schedule | In office minimum three days per weekEntry-level Full TimeIndia - Bangalore1d ago
-
Business Data Analyst INR 1019K-1593KAPIs | Data Governance | Data Modeling | Data Privacy | Data QualityFlexible work options | Health benefits | Inclusion programs | Professional developmentMid-level Full TimeBengaluru, Karnātaka, India1d ago
-
Mid-level Full TimeTOWER B, EON FREE ZONE II, …1d ago
-
Senior Analyst – Power BI Developer INR 3000K-4000KDAX | Data Modeling | Power Apps | Power Automate | Power BISenior-level Full TimeIndia - Bangalore1d ago
-
IN-Senior Associate_IICS _Data & Analytics _Advisory _Kolkata INR 3000K-4000KAmazon Web Services | Amazon Web Services (AWS) | Apache Spark | Business Intelligence | Data QualityFlexible work arrangements | Inclusive benefits | Mentorship | Wellbeing supportSenior-level Full TimeKolkata DN 57, India1d ago
-
Data Analyst INR 1500K-2000KCapacity Planning | DAX | Data Governance | Data Modeling | Data QualityFlexible work arrangement | In person work minimum three days per weekEntry-level Full TimeIndia - Bangalore1d ago
-
Clinical Trial Analytics | Clinical trial | Dashboards | Data Modeling | Enrollment analyticsEntry-level Full TimeHyderabad, India1d ago