Senior Customer Success Engineer
Tasks
- Advise customers on platform usage
- Build enablement programs
- Capture and share customer stories
- Coach administrators and users
- Collaborate with sales engineering teams
- Conduct product demonstrations
- Create support tickets
- Document adoption status
- Educate customers on best practices
- Identify expansion opportunities
- Improve customer retention
- Increase user adoption
- Onboard customers
- Provide hands-on support
- Run hands on workshops
- Stay current on products and trends
- Travel to customer sites
Perks/Benefits
- 401k company match
- Disability coverage
- Employer paid disability coverage
- Flexible spending accounts
- Health and wellbeing perks
- Medical, dental, vision plans
- Paid parental leave
- Paid sick leave
- Paid vacations
- Pre-tax commuter benefits
- Stock options
Skills/Tech-stack
Business Analytics | Data Science | Databricks | Dataiku | Generative AI | Kubernetes | Machine Learning | Python | R | SQL | Sales Engineering | Snowflake | Solutions consulting
Education
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