Senior Data Analyst
Tasks
- Analyze support data and identify trends
- Apply AI and machine learning for forecasting and risk detection
- Build NLP and sentiment analysis models
- Design data models and pipelines for reporting
- Develop KPI frameworks and dashboards
- Drive adoption of AI powered decision frameworks
- Ensure data integrity across ServiceNow and CRM systems
- Implement self service analytics for real time insights
- Improve SLA performance and customer satisfaction
- Use generative AI to automate reporting
Perks/Benefits
- N/A
Skills/Tech-stack
Anomaly Detection | Clustering | Forecasting | Generative AI | Language Processing | Machine Learning | NLP | Natural Language | Natural Language Processing | Power BI | Python | R | SQL | ServiceNow | Tableau
Education
Bachelor of Engineering | Bachelor of Engineering in Computer Science | Bachelor of Science | Bachelor of Science in Computer Science
Roles
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