Senior Data Analyst, Customer Care Analytics
Tasks
- Analyze contacts refunds and CSAT
- Build measurement frameworks
- Create metrics models and dashboards
- Define analytics backlog
- Develop LTV aware policy logic
- Drive hypothesis driven decision making
- Evaluate channel performance
- Perform deep dive modeling
- Present insights to product marketing and operations
- Quantify drivers and trade offs
Perks/Benefits
- Discounts on company activities
- Fitness budget
- Health and wellness benefits
- Hybrid working schedule
- Language reimbursement
- Mentorship program
- Personal growth budget
- Transportation budget
- Work from anywhere
Skills/Tech-stack
Agile | Airflow | Anthropic | Apache Hive | Apache Spark | Causal Inference | Cross-Functional Collaboration | Cross-functional | Data Visualization | Difference-in-differences | ETL | Experimentation | Functional collaboration | Google Gemini | Jupyter Notebooks | LLM APIs | Looker | OpenAI | Propensity Score Matching | Propensity score | Python | Regression Analysis | SQL | Score Matching | Stakeholder management
Education
N/A
Roles
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