Senior Data Analyst — Customer Support
Tasks
- Analyze automation coverage impact
- Build support performance metrics
- Conduct Workforce Management analysis
- Conduct post-launch impact analysis
- Design dashboards and reporting frameworks
- Develop analytical framework for Customer Support operations
- Evaluate impact of operational and process changes
- Perform process analytics to identify bottlenecks
Perks/Benefits
- Career consulting
- Co financed courses
- Global Talent Exchange Program
- Internal speaking clubs
- Learning programs
- Mentoring
Skills/Tech-stack
Data Visualization | Experimentation | Looker | Performance optimization | Process analytics | Python | Redash | SQL | Tableau | Workforce Management
Education
N/A
Roles
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