Senior Data Analyst (CX)
Tasks
- Analyze large scale datasets for customer support performance
- Assess LLM output quality and relevance
- Automate data tasks with Python
- Build dashboards and reports
- Co build improvements for ticket routing and SLA tracking
- Collaborate with operations support management QA and training
- Communicate insights through presentations visualizations and documentation
- Detect performance trends among agents and teams
- Ensure clean accurate well modeled data pipelines
- Identify root causes with QA
- Integrate LLM API outputs into workflows
- Optimize analytics pipelines and data marts
- Refactor DAGs queries and transformations
- Translate business inefficiencies into metrics
- Use LLM tools for summarization and insights
- Write optimized SQL queries
Perks/Benefits
- Employee stock options
- Inclusive culture
- Provided work devices
- Relocation support
- Remote work
- Work-life balance
Skills/Tech-stack
Apache Airflow | BigQuery | ClickHouse | DAG | Data Modeling | Data Pipelines | Data Visualization | LLM APIs | Language Models | Large Language Models | Looker | Metabase | Prompt engineering | Python | SQL | Tableau
Education
N/A
Roles
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