Senior Designated Support Engineer
Malaysia, Thailand, Vietnam
R
USD 128K-195K (estimate) Senior-level Full Time
Tasks
- Build troubleshooting tools and support processes
- Communicate complex technical concepts to customers
- Develop and execute test plans for upgrades and maintenance
- Diagnose and resolve Linux based storage issues
- Improve product quality with root cause analysis
- Maintain and update technical documentation
- Mentor junior support engineers
- Participate in rotating on-call support
- Provide advanced technical support for storage solutions
- Serve as escalation point for complex incidents
- Troubleshoot Lustre parallel file systems
Perks/Benefits
Skills/Tech-stack
Active Directory | Distributed Storage | Erasure Coding | Ethernet | FTP | Infiniband | LDAP | Linux | Lustre | NFS | Networking | Perl | Python | RAID | Routing | S3 | SFTP | SMB | Shell | TCP/IP
Education
N/A
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