Senior Director, Order Operations and Fulfillment
Charlotte, NC, United States
USD 114K-150K (estimate) Senior-level Full Time
Tasks
- Align installation demand and capacity
- Analyze trends and performance drivers
- Build executive performance dashboards
- Coordinate resolution of systemic installation issues
- Drive AI automation and digital roadmap execution
- Implement lean and continuous improvement initiatives
- Improve appointment utilization and install readiness
- Improve interval performance
- Improve order accuracy and workflow efficiency
- Lead cross functional operational governance and War Room sessions
- Lead end to end order fulfillment performance
- Maximize sales to install conversion
- Monitor fulfillment lifecycle KPIs
- Optimize installation capacity
- Optimize technician scheduling
- Oversee order management process health
- Perform root cause analysis
- Reduce cancellations and order fallout
- Reduce missed appointments
- Resolve fulfillment bottlenecks
Perks/Benefits
- 401k match
- Dental insurance
- Employee assistance program
- Health insurance
- Hybrid work options
- Life insurance
- Paid time off
- Vision insurance
Skills/Tech-stack
Automation | Cause analysis | Change Management | Data Visualization | Data-Driven Decision Making | Data-driven | Decision Making | Excel | KPI Management | Lean | Operational analytics | Operational governance | Power BI | Process Improvement | Root Cause Analysis | Root cause | SQL | Six Sigma | Tableau
Education
Bachelor of Arts | Bachelor of Business Administration | Bachelor of Engineering | Bachelor of Science
Roles
Regions
Countries
States
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