Senior Executive - Distribution and Analytics
Tasks
- Develop and publish operational dashboards
- Drive card delivery with courier vendor
- Maintain process documentation and compliance
- Manage VIP and N VIP email curing escalations
- Manage vendor delivery performance
- Perform RTA calling case management
- Recommend automation and new process projects
- Redispatch cards based on customer feedback
- Reduce card not delivered rate using region specific actions
- Track card handover and dispatch status
Perks/Benefits
- Annual health checkup
- Dental benefits
- Group term life insurance
- Inclusive health benefits
- Learning and development program
- Medical insurance
- OPD benefits
- Personal accidental insurance
- Rewards and Recognition Program
- Wellness and wellbeing program
- Work-life balance
Skills/Tech-stack
Card Delivery Operations | Customer Feedback | Customer feedback analysis | Dashboard Reporting | Delivery operations | Feedback Analysis | Logistics | Process Automation | Telecalling | Vendor management
Education
Bachelor of Engineering | Bachelor of Science | Post-graduate
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