Senior Incident Optimization & Reliability Specialist - End-User Technology – Vice President
TRIL INFO PARK, LITTLEWOOD TOWER, India
INR 1971K-3200K (estimate) Senior-level Full Time
Tasks
- Analyze alert and incident patterns
- Apply SRE service reliability practices
- Assess observability telemetry logging and tracing gaps
- Build incident remediation workflows
- Collaborate cross functionally on incident drivers
- Create automation playbooks
- Define service level objectives SLOs
- Design event correlation rules
- Develop incident reduction strategies
- Enrich incident data
- Identify operational noise sources
- Implement event de duplication and suppression
- Implement self-healing capabilities
- Improve alert management continuously
- Monitor and report alert quality metrics
- Validate correlation logic effectiveness
Perks/Benefits
- N/A
Skills/Tech-stack
AIOps | Automation | CMDB | Data Analysis | De-duplication | Event Correlation | Event De duplication | Event Suppression | ITSM | Infrastructure as Code | Log Analysis | Logging | Microsoft 365 | Microsoft Outlook | Microsoft Teams | Monitoring | Observability | Orchestration | Powershell | Python | Reliability Engineering | SQL | Scripting | Service Level | Service-Level Objectives | SharePoint | Site Reliability | Site Reliability Engineering | Telemetry | Tracing | VMware | “as-code”
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