Senior Incident Optimization & Reliability Specialist - End-User Technology – Vice President
TRIL INFO PARK, LITTLEWOOD TOWER, India
INR 1971K-3200K (estimate) Senior-level Full Time
Tasks
- Analyze incident and alert patterns
- Automate incident data enrichment
- Build automated incident remediation workflows
- Collaborate with engineering and platform teams
- Create self healing playbooks
- Define service level objectives SLOs
- Identify root causes of operational noise
- Implement event correlation and de duplication rules
- Improve observability with telemetry logging tracing
- Monitor and report alert quality
- Suppress duplicate alerts
- Validate automation effectiveness and alert quality metrics
Perks/Benefits
- N/A
Skills/Tech-stack
AIOps | Alert Correlation | Automation | CMDB | Cause analysis | Cloud Desktop | Cloud desktop infrastructure | Configuration Management | Data Analysis | De-duplication | Desktop infrastructure | Event De duplication | Event management | ITSM | Incident Management | Incident Optimization | Infrastructure as Code | Log Analysis | Logging | Microsoft 365 | Microsoft Office | Microsoft Outlook | Microsoft Teams | Observability | Powershell | Python | Reliability Engineering | Root Cause Analysis | Root cause | Scripting | Service Level | Service-Level Objectives | SharePoint | Site Reliability | Site Reliability Engineering | Telemetry | Tracing | VMware | “as-code”
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