Senior Manager, Fulfillment Operations & Customer Experience, Branded Commerce
Tasks
- Analyze shipping costs and negotiate carrier rates
- Ensure inventory accuracy across systems
- Escalate complex customer and operational issues
- Establish customer experience standards
- Lead fulfillment forecasting and capacity planning
- Lead post purchase customer journey
- Manage fulfillment partners and SLAs
- Manage purchase orders
- Manage returns processing and internal fulfillment
- Monitor inventory levels and reorder timing
- Oversee customer service and issue resolution
- Oversee outbound order fulfillment operations
- Oversee packaging standards and branded inserts
- Track fulfillment shipping and customer service metrics
Perks/Benefits
- 401k match
- Flexible spending accounts
- Hybrid work
- Medical, dental, vision benefits
- Paid parental leave
- Paid sick days
- Paid vacation
- Professional development programs
- Tuition reimbursement
Skills/Tech-stack
Capacity Planning | Carrier Management | Cost Optimization | Customer Experience | Customer support | Data Analysis | E-commerce | Forecasting | Inventory Management | Logistics | Order Management | Order fulfillment | Purchase Order Management | Purchase order | Service Level | Service Level Agreements | Shipping Cost Optimization | Shopify | Third Party | Third-party logistics | Warehouse Operations
Education
N/A
Roles
Regions
Countries
States
Cities
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