Senior Manager – Services Operations and Analytics
Tasks
- Coordinate delivery commitments with partners
- Develop executive dashboards and analytics
- Ensure compliance with contractual terms and invoicing alignment
- Ensure weekly timesheet submission
- Establish operational governance processes
- Facilitate operational cadence meetings
- Identify operational bottlenecks and improve processes
- Maintain master resource roster
- Maintain project investment and delivery trackers
- Maintain statements of work and change requests
- Manage delivery engagement operations
- Own operational reporting framework
- Partner with finance on revenue recognition
- Perform project profitability analysis
- Produce weekly and monthly operational reports
- Support capacity planning and workforce forecasting
- Track project financial performance
- Track resource allocation and billable utilization
Perks/Benefits
- N/A
Skills/Tech-stack
Asana | CRM | Capacity Planning | Cross-Functional Collaboration | Cross-functional | Excel | Executive Dashboards | Financial Analysis | Functional collaboration | Google Sheets | HubSpot | Jira | Operational reporting | Professional Services | Professional Services Automation | Profitability analysis | Project Management | Resource Management | Revenue Recognition | SaaS | Stakeholder management | Timesheet management | Utilization tracking | Workforce forecasting
Education
N/A
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