Senior Professional Services Engineer (AI / Chatbot)
Tasks
- Configure AI and bot applications
- Design and develop AI bot applications
- Implement NLU ACD IVR ASR solutions
- Implement knowledge assistant services
- Integrate CRM systems and APIs
- Lead end to end project rollouts
- Maintain documentation and processes post handover
- Manage change control and risk analysis
- Mentor and lead managed services teams
- Optimize and maintain AI bots
- Perform business analysis and requirements gathering
- Provide client consultations and subject matter expertise
Perks/Benefits
Skills/Tech-stack
ACD | AI | API Integration | ASR | Automation | CRM Integration | Change Control | Chatbots | Contact center | Contact center operations | Conversational Intelligence | Enterprise Software | Enterprise software integration | Generative AI | IVR | KPI Management | Knowledge assistants | Language Processing | NLU | Natural Language | Natural Language Processing | Risk Analysis | Software configuration | Software integration
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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