Senior Quality Analyst - Treasury Fulfillment
Tasks
- Analyze quality issues and performance measures
- Complete quality reviews on high risk transactions
- Coordinate with business partners for corrected documents
- Develop test plans scenarios and cases
- Generate analysis and reports
- Identify and escalate process and procedure gaps
- Lead administration of defined procedures
- Monitor client interactions
- Monitor workflow updates and escalations
- Perform Inline Quality Assurance reviews
- Perform and review quality audits
- Process exceptions
- Provide coaching and education to employees and clients
- Recommend and implement procedure and workflow changes
- Review casework for regulatory compliance
- Review legal documents for test and controls requirements
- Validate required documents
Perks/Benefits
Skills/Tech-stack
Attention to detail | Claims management | Controls management | Guidelines Management | Investment Management | Monitoring, Surveillance, and Testing | Policies & Procedures | Policies Procedures and Guidelines | Policies Procedures and Guidelines Management | Problem Solving | Process Improvement | Process Management | Process Mapping | Project Management | Quality Assurance | Reporting | Risk Management | Surveillance and Testing | Written Communications
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