Senior Quality Analyst - Treasury Fulfillment
Tasks
- Analyze quality issues and performance measures
- Complete quality reviews on high risk transactions
- Conduct inline quality assurance reviews
- Develop test plans scenarios and cases
- Generate analysis and reports
- Identify trends and escalate problems
- Monitor client interactions
- Perform quality audits
- Provide coaching and feedback
- Recommend procedure and workflow changes
- Review casework for regulatory compliance
- Review legal documents for documentation adequacy
- Validate required documentation
Perks/Benefits
Skills/Tech-stack
Attention to detail | Claims management | Controls management | Customer Service | Investment Management | Monitoring, Surveillance, and Testing | Policy Management | Problem Solving | Process Management | Process Mapping | Project Management | Quality Assurance | Quality Auditing | Reporting | Risk Management | Surveillance and Testing | Written communication
Education
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