Senior Specialist Technical Support – Product Data Platform
INR 2000K-4000K (estimate) Senior-level Full Time
Tasks
- Coordinate resolution with technical teams
- Coordinate testing and deployment
- Define and track operational KPIs
- Drive continuous improvement initiatives
- Ensure data integrity and governance compliance
- Escalate critical issues
- Maintain support documentation and SOPs
- Manage incident lifecycle
- Manage release cycles and feature updates
- Manage user access and governance controls
- Monitor system performance
- Own platform support and maintenance
- Perform initial troubleshooting and analysis
- Provide technical support to end-users
- Support product data workflows and mapping
Perks/Benefits
Skills/Tech-stack
Bug tracking | Cause analysis | Data Governance | Data Management | Data Mapping | Incident Management | Jira | MDM | Master Data | Master Data Governance | Master Data Management | Operational KPIs | PowerApps | Release Management | Root Cause Analysis | Root cause | S&OP | SAP | SAP Master | SAP Master Data | SAP Master Data Governance | ServiceNow | Testing and deployment | Ticketing systems
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Technology
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