Senior Support Data Analyst
Oakland, California, United States, AMER
R
USD 178K-223K Senior-level Full Time
Tasks
- Build support triage escalation and knowledge base
- Create documentation runbooks and error messages
- Design and build dashboards for onboarding and best practices
- Diagnose technical problems across dbt models and lineage
- Own complex customer issues through resolution
- Participate in on-call rotation
- Serve as product subject matter expert and onboard support team
- Translate customer issues into product and engineering feedback
- Troubleshoot SQL query semantics and joins
- Troubleshoot data warehouses permissions and configuration
- Troubleshoot metric definitions and incremental logic
Perks/Benefits
- Cell phone stipend
- Employer paid medical insurance
- Hybrid work model
- Mental health support platform
- Paid sick time
- Paid time off
- Parental leave
- Professional development and training
- Stock grants
- Volunteer days off
- Year End Global Week of Rest
Skills/Tech-stack
BI | BigQuery | DBT | Dashboard Design | Data Lineage | Data Modeling | Data Visualization | Data Warehousing | Databricks | Git | GitHub | Incremental Logic | Postgres | Query troubleshooting | SQL | Snowflake
Education
N/A
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