Senior Support Engineer, Product Data Quality & Resolution
Tasks
- Analyze manufacturing data feeds
- Collaborate with manufacturing partners
- Communicate with stakeholders
- Coordinate cross functional technical investigations
- Develop operational knowledge articles
- Investigate complex product data issues
- Monitor and prioritize support tickets
- Perform technical triage and root cause analysis
- Produce investigation reports and technical documentation
- Read and interpret XML and JSON
- Recommend systemic corrective actions
- Resolve hardware onboarding data defects
- Track investigations and resolutions to completion
- Use Python for data analysis and automation
- Use REST APIs for product data validation
- Write SQL queries for data analysis
Perks/Benefits
- 401k matching
- Flexible work coverage
- Health Care Flexible Spending Accounts
- Life insurance
- Long-term disability
- Medical/Dental/Vision insurance
- Paid Holidays
- Paid parental leave
- Paid time off
- Short-term disability
Skills/Tech-stack
Cause analysis | Data Quality | Data Validation | JSON | Microsoft Excel | Product data | Product data quality | Python | REST APIs | Root Cause Analysis | Root cause | SQL | Technical triage | XML
Education
N/A
Roles
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