Senior Technical Support Engineer
Bengaluru, Karnataka, India
INR 3000K-3880K (estimate) Senior-level Full Time
Tasks
- Assist with authentication and access issues
- Assist with onboarding and offboarding activities
- Collaborate with cross-functional teams
- Coordinate incident response
- Maintain incident management runbooks
- Maintain security and operational documentation
- Monitor alerts and analyze logs
- Provide end-user technical support
- Resolve complex technical issues
- Support SaaS applications and workplace tools
- Support cloud-based application troubleshooting
- Support customer communications during incidents
- Troubleshoot problems
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Access Management | CI/CD | DevOps | Hardware Troubleshooting | Help desk | Help desk software | ISO 27001 | Incident Response | Log Analysis | Remote Support | SOC 2 | Software Troubleshooting | Troubleshooting
Education
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