Senior Technical Support Engineer
Tasks
- Enforce documentation and best practices
- Lead customer escalations
- Maintain infrastructure code
- Manage Helm charts
- Manage Terraform deployments
- Mentor junior support engineers
- Perform root cause analysis
- Provide code fixes and patches
- Reproduce issues in cloud environments
- Resolve complex production issues
- Review technical solutions
- Translate customer issues into product feedback
- Troubleshoot Kubernetes deployments
Perks/Benefits
Skills/Tech-stack
AWS | Akka | Azure | Bash | Docker | Firewalls | GRPC | Go | Google Cloud | Helm | Helm chart | Kubernetes | Linux | Logging | Machine Learning | Networking | NumPy | Pandas | PyTorch | Python | Reverse Proxies | SQL | SSL | Scala | Scikit-learn | TCP/UDP | Terraform
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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