Senior Technical Support Engineer- SASE
Bengaluru, Karnataka
INR 2000K-3200K (estimate) Senior-level Full Time
Tasks
- Collaborate with engineering and product teams
- Conduct root cause analysis
- Create technical documentation
- Deliver configuration guidance
- File bugs and advocate feature requests
- Lead case swarming sessions
- Maintain operational readiness
- Manage support case lifecycle
- Perform fault isolation
- Provide technical training
- Provide tier 3 technical support
- Resolve escalated customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Access VPN | Cause analysis | Fault isolation | Firewall Central Management | IDSIPS | IPSec | LDAP | Linux | MacOS | Multi-Factor | Multi-Factor Authentication | Next-generation firewalls | PKI | RADIUS | Remote Access | Remote Access VPN | Root Cause Analysis | Root cause | SSL | TCPIP | TCPIP troubleshooting | Technical Training | Technical documentation | Windows
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