Senior Tier-4 Model Serving Support Lead
Falls Church, VA, United States
USD 131K-195K (estimate) Senior-level Full Time
Tasks
- Activate escalation workflows
- Align escalation playbooks with service level agreements
- Analyze telemetry and metrics
- Conduct post-incident analysis
- Coordinate cross domain transfer workflows
- Coordinate enterprise release readiness checks
- Coordinate incident bridges
- Diagnose serving failures
- Document remediation steps
- Guide stabilization activities
- Maintain authoritative Tier 4 support artifacts
- Maintain serving pipeline operational readiness
- Own Tier 4 escalation
- Perform operational risk assessments
- Produce escalation playbooks
- Produce incident response documentation
- Produce service level alignment reports
- Support API endpoint operations
- Validate operational impact
- Validate rollback pathways
Perks/Benefits
- N/A
Skills/Tech-stack
API Endpoints | Artificial Intelligence | Cloud Operations | Container Orchestration | Continuous integration | DevSecOps | Elastic Stack | Elasticsearch | Enterprise observability | GITLab Continuous Integration | Grafana | Incident Analysis | Incident Management | Incident escalation | Kubernetes | Machine Learning | Post-Incident Analysis | Prometheus | Readiness validation | Rollback validation | Service Level | Service Level Agreement | Service Readiness | Service readiness validation | Telemetry Analysis | VMware
Education
N/A
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