Senior VP, Transformation & Data Analytics, Group Customer Advocacy
Central Region (City Area), Singapore
SGD 108K-150K (estimate) Senior-level Full Time
Tasks
- Analyze customer journeys
- Define customer advocate processes and controls
- Develop customer centricity initiatives
- Embed customer advocacy into strategy
- Establish customer advocate governance framework
- Identify complaint trends
- Improve customer service productivity
- Monitor emerging complaint themes
- Redesign customer workflows
- Strengthen customer issue management
Perks/Benefits
- N/A
Skills/Tech-stack
Artificial Intelligence | Complaint Trend Analysis | Customer Insights | Customer Journey | Customer journey mapping | Data analytics | Governance frameworks | Issue management | Journey Mapping | Trend analysis | Workflow redesign
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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