Senior/Expert Data Analyst - Care
Tasks
- Analyze care contact patterns
- Build evaluation frameworks for AI care tools
- Deliver insights to improve operations
- Design measurement frameworks from scratch
- Diagnose root causes for customer issues
- Identify product root cause insights
- Improve perfect order rate
- Measure cost per contact
- Measure deflection rate
- Measure resolution quality
- Mentor junior analysts
- Own analytics domain end-to-end
- Own customer satisfaction measurement
- Partner with senior leadership on analytical questions
- Quantify impact on retention
- Reduce contact rate
Perks/Benefits
- Accessibility policies
- Cultural competency training
- Employee resource groups
- Flex days
- Hybrid work
- Mentorship programs
- Mission-driven work environment
- Remote work days
Skills/Tech-stack
A/B | A/B Testing | Amplitude | B testing | BigQuery | Causal Inference | DBT | Experimentation | Incrementality | Intercom | Python | SQL | Zendesk
Education
N/A
Roles
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