Service Delivery Manager – AI/ML and Data
INR 1500K-2700K (estimate) Mid-level Full Time
Tasks
- Allocate resources and manage team performance
- Conduct capacity planning resource management and knowledge management
- Coordinate Power BI reporting and analytics support
- Drive automation and process optimization
- Drive service governance operational reviews and customer meetings
- Ensure SLA/KPI compliance
- Ensure data quality governance security and compliance
- Lead and mentor cross-functional teams
- Lead incident problem change and release management
- Lead root cause analysis and implement preventive actions
- Manage ETL ELT pipelines and data engineering initiatives
- Manage customer escalations
- Manage end-to-end service delivery
- Monitor application health availability and performance
- Oversee AI ML solution support and enhancements
- Oversee service transition hypercare and production deployments
- Present service performance and project status
Perks/Benefits
- N/A
Skills/Tech-stack
AI Services | AWS | Azure AI | Azure AI Services | Azure Data | Azure Data Factory | Azure Databricks | Azure Synapse | Azure Synapse Analytics | Cause analysis | Change Management | Computer Vision | Continuous service improvement | Customer Relationship Management | Customer relationship | Data Factory | Data Governance | Data Lakes | Data Modeling | Data Quality | Data Warehousing | ELT | ETL | Generative AI | Google Cloud | ITIL | Incident Management | KPI | Language Models | Language Processing | Large Language Models | Machine Learning | Microsoft Azure | Microsoft Fabric | NLP | Natural Language | Natural Language Processing | Operational reporting | PMP | Power BI | Prince2 | Problem Management | Python | Relationship Management | Release Management | Retrieval-Augmented Generation | Risk Management | Root Cause Analysis | Root cause | SLA | SQL | Scrum | Service Governance | Service Improvement | Snowflake | Synapse Analytics | Vendor management
Education
N/A
Roles
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