ServiceNow Data Analyst
Tasks
- Analyze ServiceNow platform data
- Analyze trends for bottlenecks and service degradation
- Build and maintain ServiceNow dashboards and reports
- Develop narratives for continuous service improvement
- Ensure data integrity for ITSM processes
- Perform root cause analysis on data anomalies
- Support automation and self service opportunities
- Translate metrics into actionable insights
Perks/Benefits
- 401k match
- Achievement Awards
- Educational assistance
- Flexible work schedules
- Parental leave
- Work/life benefits
Skills/Tech-stack
Excel | IT Service Management | IT service | ITIL | Now Assist | Pivot Tables | Platform Analytics | Power BI | Power Query | SQL | Service Management | ServiceNow | VLOOKUP | XLOOKUP
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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