ServiceNow Developer Platform Analytics & AI Agentic Automation - (NPW)
Tasks
- Analyze Workmate bot data for deflection opportunities
- Automate high volume topic resolutions without human intervention
- Build MCP servers and clients integration
- Build real time CSAT dashboards and KPIs
- Configure and tune Now Assist skills
- Create QA and agent interaction dashboards
- Develop A2A orchestration workflows
- Develop Scripted REST APIs for CSAT data exchange
- Integrate AI agents with external data sources
- Redesign CSAT survey workflows
Perks/Benefits
- N/A
Skills/Tech-stack
A2A | Breakdowns | Business Rules | Client Scripts | Dashboards | Data collection | Flow Designer | Glide API | ITIL | Incident Management | Indicators | JavaScript | LLM | Model Context Protocol | NLU | Now Assist | Platform Analytics | Platform Analytics Workspace | Problem Management | REST APIs | Request Fulfillment | Scripted REST | Scripted REST APIs | ServiceNow | Virtual Agent | Virtual Agent Designer
Education
N/A
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