ServiceNow NowAssist Architect — ITSM, ITOM & AI Integration | Fully REMOTE | W2 Only |
Tasks
- Architect NowAssist solutions for ITSM and ITOM
- Architect integrations with external monitoring tools and CMDBs
- Assess CSDM maturity and develop remediation roadmap
- Communicate AI strategy to stakeholders
- Conduct architecture reviews and guide development teams
- Define architecture for NowAssist reasoning over CMDB and CSDM
- Define governance for AI output validation and hallucination risk mitigation
- Design AI assisted incident summarization and change risk assessment
- Design AI search configurations for ITSM and ITOM knowledge
- Establish prompt engineering standards and skill configuration frameworks
- Evaluate CMDB completeness accuracy and health
- Lead NowAssist integration for ITOM capabilities
- Support pre sales proposals and effort estimates
Perks/Benefits
Skills/Tech-stack
AI Search | Asset Management | Azure OpenAI | CMDB | CMDB Health | CSDM | Change Management | Data Governance | Data Normalization | Discovery | Event management | Graph Connectors | GraphQL | Health Log Analytics | IT Asset Management | ITOM | ITSM | Incident Management | Integration Architecture | Integration Hub | Knowledge Management | LLM | Log Analytics | MID Server | NowAssist | Predictive AIOps | Problem Management | Prompt engineering | REST | Request Management | Service Graph | Service Graph connectors | Service Mapping | ServiceNow | Virtual Agent
Education
N/A
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