Specialist, Chatbot and Digital Adoption
NTU Main Campus, Singapore
SGD 70K-120K (estimate) Mid-level Full Time
Tasks
- Build business dashboards using data
- Execute chatbot strategy
- Identify bottlenecks and improvements
- Manage chatbot logic flows
- Manage chatbot solutions
- Manage digital adoption platforms
- Map customer journeys
- Monitor chatbot interactions using analytics
- Plan monitor deliver chatbot projects
- Run engagement follow ups
- Support change programs for technology rollouts
- Support digital tool adoption
- Track platform KPIs
- Train employees on digital tools
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | CRM systems | Chatbots | Data Visualization | Data analytics | Digital adoption | Digital adoption platforms | KPI Tracking | Project Management | Workflow automation
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