Speech Analytics Junior Analyst
USA - Neptune, United States
USD 52K-56K (estimate) Entry-level Full Time
Tasks
- Analyze speech and interaction data
- Collaborate with business partners to drive adoption of analytics
- Deliver reporting dashboards and ad hoc analyses
- Develop Speech-to-Text analytics solutions
- Identify coaching and training opportunities
- Improve wrap up code accuracy
- Support analytics reporting and enablement initiatives
Perks/Benefits
Skills/Tech-stack
Ad-Hoc | Ad-hoc analysis | Call drivers analysis | Customer sentiment | Customer sentiment analysis | Dashboards | Data Accuracy | Data Visualization | Drivers analysis | Genesys Cloud | Microsoft Excel | Microsoft PowerPoint | Reporting | Sentiment Analysis | Speech Analytics | Speech-to-Text | Speech-to-text analytics | Text Analytics
Education
Roles
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