Speech and Automation Specialist
Tasks
- Analyze contact centre analytics and automations
- Create functional specifications for automation
- Develop and refine speech analytics models
- Develop reporting and audit workflows
- Identify process enhancement and automation opportunities
- Implement and maintain speech analytics solutions
- Monitor system performance and troubleshoot issues
- Translate business requirements into solution design
Perks/Benefits
- Career development
- Employee discounts
- Employee share purchase program
- Financial wellness initiatives
- Flexible work arrangements
- Global mobility opportunities
- Hybrid work
- Mentoring
- Workplace adjustments
Skills/Tech-stack
Automation | Benefit Analysis | Contact Center Technology | Contact center | Cost Benefit | Cost-Benefit Analysis | Customer Interaction Monitoring | Customer interaction | Data Analysis | Interaction monitoring | Language Processing | Natural Language | Natural Language Processing | Process Analysis | Quality Assurance | Speech Analytics | Workflow Analysis
Education
N/A
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