Sr Analyst, Global Analytic Insights
PHL Makati City - Glorietta, Philippines
PHP 150K-250K (estimate) Senior-level Full Time
Tasks
- Analyze call recordings and chat logs
- Analyze speech patterns for key phrases and behaviors
- Build reports and dashboards
- Conduct sentiment analysis
- Configure speech analytics tools
- Define speech analytics business rules
- Develop quantified mitigation strategies
- Integrate speech and general analytics insights
- Maintain stakeholder communication and alignment
- Manage project timelines and documentation
- Map and review business processes end to end
- Present actionable recommendations to stakeholders
- Track recommendation impact and value realization
- Validate trends with statistical methods
Perks/Benefits
Skills/Tech-stack
Dashboards | Data reporting | Databricks | Descriptive Statistics | Machine Learning | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Predictive Analytics | Python | SQL | Sentiment Analysis | Six Sigma | Speech Analytics | Statistical Analysis
Education
Regions
Countries
States
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