Sr Analyst, Global Analytic Insights
PHL Makati City - Glorietta, Philippines
PHP 420K-540K (estimate) Senior-level Full Time
Tasks
- Analyze call recordings and chat logs
- Collaborate with operations to implement analytics insights
- Configure speech analytics tools
- Create reports and dashboards for decision-making
- Develop quantified mitigation strategies
- Establish business rules for speech analytics
- Identify operational, financial, and technological risks
- Integrate speech and general analytics into reporting
- Manage project timelines and documentation
- Map and review business processes end to end
- Perform sentiment analysis on customer interactions
- Present actionable data driven recommendations
- Track recommendation impact and value realization
- Validate trends using statistical methods
Perks/Benefits
Skills/Tech-stack
AI tools | Dashboards | Data Analysis | Databricks | Descriptive Statistics | Machine Learning | Microsoft Access | Microsoft Excel | Microsoft PowerPoint | Predictive Analytics | Python | Reporting | SQL | Sentiment Analysis | Six Sigma | Speech Analytics
Education
Roles
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