Sr. Customer Service Representative (Hopkins Fulfillment Services)
Tasks
- Assist with staff training
- Document customer interactions
- Handle customer account maintenance
- Manage subscription ingestion
- Process Customer Orders
- Process payments claims and refunds
- Resolve escalated customer issues
- Respond to multichannel customer inquiries
- Run daily and monthly reports
Perks/Benefits
Skills/Tech-stack
Customer support | Data entry | Database Management | Multichannel communication | Order processing | Payment Processing | Refund processing | Report generation
Education
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