Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

Tasks

• Collaborate with internal teams to resolve requests
• Escalate unresolved issues
• Guide suppliers through platform workflows
• Identify product defects and usability gaps
• Manage assigned supplier accounts
• Monitor compliance progress and follow up
• Record inquiries and track issues in internal systems
• Resolve customer inquiries and complaints
• Verify technical and regulatory documents

Perks/Benefits

• Hybrid schedule
• Training program

Skills/Tech-stack

Bilingual English | Bilingual French | Compliance Management | Customer Success | Customer support | Document verification | Issue Tracking | Microsoft Excel | Microsoft Word | Salesforce