Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

Tasks

• Assist account management
• Collaborate with internal teams to resolve requests
• Guide users through compliance workflows
• Identify and document product defects and usability gaps
• Monitor progress and follow up on tasks
• Provide timely accurate support
• Record and track inquiries
• Resolve customer complaints professionally
• Verify insurance certificates and safety documents

Perks/Benefits

• Hybrid schedule
• Professional development
• Training program
• Work from home option

Skills/Tech-stack

Account Management | Compliance workflows | Customer support | Document verification | English | French | Insurance Certificates | Microsoft Excel | Microsoft Word | Multitasking | Safety documentation | Salesforce | Verbal communication | Written communication