Sr. Engineering Manager - Customer Experience Intelligence (CXI)

USD 222K-312K Senior-level Full Time Found 3d ago

Tasks

• Collaborate with support, product, engineering teams
• Deliver outcome-driven roadmap
• Drive governance for unified execution
• Ensure explainability and observability of AI systems
• Implement staged rollout strategies
• Lead team building customer interaction systems
• Manage support workflows and product health intelligence
• Transform support signals into business outcomes

Perks/Benefits

• Comprehensive benefits
• Equity
• Performance bonus

Skills/Tech-stack

AI systems | Automation tools | Change Management | Customer workflows | Explainability | Leadership | Observability | Strategy communication | Support automation | Support automation tools | Support engineering