Sr. Manager, Business Transformation & Analytics
Tasks
- Automate customer care workflows
- Automate field service workflows
- Build ROI cases
- Conduct workforce reviews and model retraining
- Define KPIs for automation outcomes
- Define rollback and escalation plans
- Deliver self serve analytics dashboards
- Deploy AI & automation
- Manage synthetic to human agent handoffs
- Manage synthetic workforce capacity
- Operate production environment
- Own AI solution lifecycle
- Pilot deploy stabilize scale AI solutions
- Set synthetic workforce performance standards
- Translate operational metrics into P and L impact
Perks/Benefits
- 401k match
- Career progression opportunities
- Coaching and professional development
- Dental insurance
- Disability insurance
- Life insurance
- Medical insurance
- Parental leave
- Unlimited Paid Time Away
- Vision insurance
Skills/Tech-stack
API Integrations | Artificial Intelligence | CI methodology | Cause analysis | Continuous Improvement | Data Modeling | Data integration | ETL | Financial Modeling | KPI Development | Language Processing | Lean | Machine Learning | Natural Language | Natural Language Processing | Performance Modeling | Power BI | Process Automation | Production Support | ROI analysis | Root Cause Analysis | Root cause | Six Sigma | Synthetic Workforce | Trend analysis | Workflow automation
Education
N/A
Regions
Countries
States
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