Sr Manager Fulfillment Operations
Tasks
- Build reporting on return rates reasons recovery rates and cycle time
- Develop enforce QA protocols and investigate discrepancies
- Develop returns SOPs and quality standards
- Ensure compliance with relevant laws regulations and industry standards
- Identify process improvement opportunities and streamline operations
- Lead warehouse operations team and set operational goals
- Maintain FBA SOPs for Amazon compliance minimize chargebacks
- Maintain and update SOPs and conduct audits
- Maintain inventory accuracy cycle counts and variance resolution
- Manage WMS accuracy bin management lot tracking and system reconciliation
- Manage order processing inventory management and shipping logistics
- Optimize FBA shipment planning and tracking metrics
- Oversee end to end fulfillment operations
- Own FBA prep operations labeling packaging and shipment creation
- Own returns and reverse logistics receiving inspection disposition and system updates
- Partner with IT on WMS enhancements system integrations and automation
- Prepare operational performance reports for senior management
Perks/Benefits
- 401k match
- Company-Paid Holidays
- Employee assistance program
- Employee discount
- Employer Paid Long-term Disability
- Employer Paid Short-term Disability
- Employer paid dental
- Employer paid vision
- Employer-paid health insurance
- Employer-paid life insurance
- Health savings account
- Life Flight Program
- Paid time off
Skills/Tech-stack
Amazon FBA | Bin Management | CI Project Tracking | Cause analysis | Continuous Improvement | Cycle counting | FBA Compliance | Inventory Management | Lean | Lot Tracking | Management systems | Netsuite | Order processing | Project tracking | Quality Assurance | Root Cause Analysis | Root cause | SOP Development | Shipping logistics | Six Sigma | System reconciliation | Warehouse Management | Warehouse Management Systems
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