Sr. Manager, Learning & Quality Operations, Enrollment
Tasks
- Build quality review to training feedback loop
- Conduct call evaluations
- Coordinate coaching and calibration
- Implement AI and automation for QA
- Lead learning and quality operating cadence
- Maintain knowledge base and handbook
- Manage and develop team
- Own operational metrics and reporting
- Partner cross functionally to align programs
- Present strategy and results with data
- Produce performance reporting
- Redesign onboarding curriculum
- Run QA processes end to end
- Translate org priorities into goals and metrics
Perks/Benefits
Skills/Tech-stack
AI | Automation | Calibration | Coaching | Data Analysis | Learning Management System | Learning management | Management System | Metrics Reporting | Onboarding | People management | Program Management | Quality Assurance
Education
N/A
Roles
Engineering | Engineering Manager | Manager | Operations | Operations Manager | Program Manager
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