Sr. Software Development Engineer, Support Engineering Tech
Tasks
- Analyze support contact patterns and customer friction points
- Architect end to end solutions for ambiguous problems
- Collaborate to identify opportunities for self service and deflection
- Design and implement scalable self service experiences
- Improve operational excellence with CI CD monitoring and runbooks
- Investigate and resolve production issues with root cause analysis
- Lead technical design reviews and architecture decisions
- Mentor engineers through code reviews and design discussions
- Reduce technical debt through automation and AI
- Use AI powered development tools to accelerate delivery
Perks/Benefits
Skills/Tech-stack
Agentic Workflows | Alerting | Amazon Q | Amazon Q Developer | CI/CD | Cause analysis | Design reviews | Distributed Systems | Generative AI | High Availability | LLM | Monitoring | On-Call | Q developer) | Root Cause Analysis | Root cause | Runbooks | Scalability | Self-Service | Self-Service Platforms | Service platforms | Technical Design Reviews | Technical design
Education
N/A
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