Sr Support Engineer 1 - (Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, PLSQL)
IND - Coimbatore (708), India
INR 2000K-3000K (estimate) Senior-level Full Time
Tasks
- Adhere to SLA based on case severity
- Analyze issues and perform root cause analysis
- Collaborate with product development and support teams
- Document learnings and build knowledge content
- Implement permanent fixes
- Maintain data integrity
- Manage change requests and enhancements
- Perform performance tuning for system stability
- Provide early visibility and mitigation for technical challenges
- Provide user support and verify business functions
- Represent product roadmap to customers
- Stabilize systems with solution and technical architects
- Support Blue Yonder Demand and Fulfillment solutions
- Support rollouts and deployments
Perks/Benefits
- N/A
Skills/Tech-stack
Azure | Cause analysis | PLSQL | Performance Tuning | RDBMS | Root Cause Analysis | Root cause | SLA management | Testing
Education
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