Sr.Cloud Support Engineer-Database
Tasks
- Advocate for customer feedback to improve products
- Collaborate on onboarding migrations customer success escalations
- Create maintain technical documentation and playbooks
- Deliver technical support for databases and cloud infrastructure
- Diagnose production issues for database performance availability replication backups connectivity
- Guide customers on scalable reliable high performing database architectures
- Identify automation opportunities for support workflows
- Participate in incident response and on-call rotations
- Use monitoring and observability tools to diagnose bottlenecks
Perks/Benefits
- Conference reimbursement
- Employee assistance program
- Employee stock purchase program
- Flexible time off
- LinkedIn Learning access
- Training reimbursement
Skills/Tech-stack
Ansible | ClickHouse | Cloud infrastructure | Database backups | Database replication | Helm | Incident Response | Indexing | Infrastructure as Code | Kafka | Kubernetes | Linux | MongoDB | Monitoring | MySQL | Networking | Observability | On-Call | OpenSearch | Performance Tuning | PostgreSQL | Redis | Terraform | Valkey | “as-code”
Education
N/A
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