Staff Designated Support Engineer
US-GA-Remote
R
USD 122K-160K Senior-level Full Time Found 11d ago
Tasks
- Adhere to SLAs and processes
- Collaborate cross-functionally
- Conduct technical briefings
- Coordinate with product teams
- Deliver exceptional service
- Develop customer understanding
- Handle customer accounts
- Investigate issues using Snowflake tools
- Lead product improvement initiatives
- Maintain knowledge of customer architecture
- Provide support during holidays/weekends
- Provide technical guidance
- Report bugs and feature requests
Perks/Benefits
- N/A
Skills/Tech-stack
Bug Reporting | Cloud Support | Cross-team | Cross-team Collaboration | Customer support | Data Warehousing | ELT | ETL | Incident Management | Process Improvement | Product knowledge | Query Optimization | RDBMS | SQL | SQL Query Optimization | SQL query | Snowflake | Team Collaboration | Technical Communication | Troubleshooting
Education
Roles
Language: en |
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