Staff Fulfillment and Validation Analyst

Tasks

• Coordinate with contact center projects to improve IVR and digital channel penetration
• Manage acquiring bank requests for transaction cancellations
• Manage unsecured emails with supporting documents
• Regenerate CCIS PIN and generate reports
• Support authorization queries
• Validate customer requests for accuracy and completeness

Perks/Benefits

• Flexible working
• Inclusive workplace
• Professional development

Skills/Tech-stack

Authorization Process | Banking products | CCIS | Contact center | Customer Request Validation | Digital channels | Email management | IVR | Request validation | Transaction Cancellation