Supervisor Customer Service - Enrollment, Geisinger Health Plan

Tasks

• Analyze customer issue trends
• Conduct interviews and select employees
• Develop and manage customer service standards
• Ensure regulatory compliance
• Handle HR issues
• Lead outbound call campaigns
• Manage performance evaluations and disciplinary actions
• Manage staffing schedules
• Provide customer service training
• Resolve escalated customer complaints
• Review Medicare Advantage processes
• Supervise customer service team
• Support budget preparation

Perks/Benefits

• Dental insurance
• Domestic partner benefits
• Health insurance benefits
• Vision insurance
• Work from home

Skills/Tech-stack

Adjudication | Claims Processing | Communication | Customer Retention | Customer Service | HR policies | Metrics Analysis | Operational standards | Payment compliance | Performance Metrics | Performance metrics analysis | Prompt Payment Compliance | Regulatory Compliance